TULIPOSTM believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, cancellations will be considered only if the request is made within 24 hours of placing an order or before order is dispatched, whichever is earlier. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed with same day delivery requests. No cancellations are entertained for those products that the TULIPOSTM marketing team has obtained on special occasions like Fathers Day, Diwali, Christmas, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team will look into your complain and take an appropriate decision.