FOR CREDIT CARD / DEBIT CARD / NET BANKING OR PAYMENT WALLET TRANSACTIONS:
As the charge on your credit card /account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment. We will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit/ debit card used for online shopping. However shipping charge would not be refunded except Tulipos has erroneously sent you a wrong item /design or size.
FOR COD (CASH ON DELIVERY) TRANSACTIONS:
- Refunds can only happen via E-voucher /credit coupon
- Cash refund would not be allowed for COD orders since we cannot get deliver cash through courier
- Customer can place a request for a reverse pick up in case reverse pick up service is available through our couriers
REFUNDS WILL ONLY BE DONE IN THE FOLLOWING CASES:
- Genuine quality issue
- Packages lost in transit
- In case Tulipos discovers that a wrong item has been shipped to you
- In case we discover any mispricing in its online catalogue and price charged to you is higher than the actual price
- In case the customer is not happy with the purchase and has returned the item to the address mentioned, in such cases the filled return form should be included in the return shipment.
No refunds will be given in following cases:
- In case of minor design or color variation
- Incorrect or outdated delivery address
- Incorrect address format including any form of a PO Box address
- After 3 failed delivery attempts by courier
- Products returned in a used or damaged condition
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit