Return & Exchange Policy
Cancellation of Order: You can cancel an order ,that has not yet been shipped, from “My Order “ or “Track Order “ section of our website. Or, you can send request on email@example.com. After order has been shipped, it cannot be cancelled. Personalized orders and custom made –to –order items are non returnable and non refundable once your order is placed. In case you receive an incorrect product or a damaged product, please email us at firstname.lastname@example.org with an image of the damaged item along with your order number.
- You can return / exchange in 10 days after date of delivery, but under the condition that Tulipos customer service is intimated by mail only within 5 days of delivery of the goods to your address.
- Tulipos will exchange the returned items free of cost or issue a refund for the cost of goods to the credit / debit card used for online shopping.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
- Please note that only defective items are accepted at our end. All other products must be sent to our office at Ahmadabad.
- Sale /combo or schemed products are non returnable, Exchange or Refund will not be made against non-returnable items unless there is a defect or is different from the description.
- Replacement will be shipped after the original item has been received in our office subject to following conditions:
- The item should be unused, and unsoiled
- The package should have original tags in place.